Refund Policy
Effective Date: 1/11/2025
Thank you for choosing Manipv Agency (“we,” “us,” “our”). We strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our IPTV services.
By purchasing or using our services, you agree to the terms of this Refund Policy. If you do not agree with this policy, please do not use our services.
1. Subscription Plans
- We offer various subscription plans (e.g., monthly, quarterly, yearly) for access to our IPTV services.
- All subscription fees are non-refundable unless otherwise stated in this policy.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
a. Service Issues
- If you experience significant technical issues that prevent you from accessing or using our services, and our support team is unable to resolve the issue within a reasonable time frame.
b. Billing Errors
- If you are charged incorrectly due to a billing error on our part.
c. Cancellation During Free Trial
- If you cancel your subscription during the free trial period (if applicable), you will not be charged.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- If you change your mind after purchasing a subscription.
- If you fail to meet the system requirements for using our services.
- If the service is discontinued due to violations of our Terms of Service (e.g., sharing accounts, using unauthorized devices).
- If the issue is caused by factors outside our control (e.g., internet connectivity, device compatibility).
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [Insert Email Address] within [Insert Time Frame, e.g., 7 days] of the issue occurring.
- Provide the following information:
- Your name and email address associated with the account
- A detailed description of the issue
- Any relevant screenshots or error messages
- Our team will review your request and respond within [Insert Time Frame, e.g., 5 business days].
5. Refund Processing
- If your refund request is approved, the refund will be processed within [Insert Time Frame, e.g., 7-10 business days].
- Refunds will be issued to the original payment method used during the purchase.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
6. Cancellation of Subscription
- You may cancel your subscription at any time. However, cancellation does not automatically entitle you to a refund.
- To cancel your subscription, log in to your account and follow the cancellation instructions or contact our support team.
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: support@manipv.com
Phone: support@manipv.com